Kaya Platform Privacy Policy

At kaya, we are committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and store your information when you use our services.

What Information Do We Collect?

We collect several types of information to ensure the kaya platform runs smoothly and securely for Malaysian users:

  • Account Information: Name, email address, phone number, address, and identity verification documents required for security and legal compliance.
  • Device and Browser Information: Data such as device type, operating system, web browser, IP address, and login information for authentication and fraud prevention purposes.
  • Payment Information: Transaction details, payment methods, and bank account information, specifically for transactions in Malaysian Ringgit (MYR) via approved payment channels.
  • Cookies and Usage Data: Cookies are used to improve site navigation and personalise content based on user preferences. We also collect activity log data for security analysis and performance monitoring.

How Do We Use Your Information?

We use the information collected for several important purposes, including:

  • Processing account registration and providing services to you.
  • Managing deposit, withdrawal, and financial transaction processes securely.
  • Safeguarding account security and preventing fraudulent or abusive activity.
  • Sending account updates, promotions, and important information related to the services you use.
  • Understanding and continuously improving the user experience on the kaya platform.

How Do We Use Cookies and Tracking?

We use cookies and similar tracking technologies to collect information about how our website and app are used. Cookies make site navigation more efficient, allow us to remember user preferences, and enable us to display relevant advertisements.

Users have the option to manage or block cookies through their browser settings; however, disabling certain cookies may affect the functionality of some areas of the kaya platform.

How Do We Store and Protect Your Data?

We implement advanced security measures, including SSL encryption, to protect your data during transmission and storage. All information is kept on regulated servers with restricted access and continuous monitoring.

Kaya ensures compliance with applicable data protection laws in Malaysia and continuously updates its security systems in line with evolving technology.

User Rights Regarding Personal Information

You have the following rights, which you may exercise by submitting a request to us:

  • Access: Requesting a copy of the personal information we hold about you.
  • Correction: Requesting corrections to inaccurate or incomplete information.
  • Removal: Deleting your personal information, subject to applicable terms and legal requirements.
  • Disclaimer and Limitations of Use: Controlling how your information is used for marketing or other purposes within certain limits.

To exercise your rights, please contact our support team by email at [email protected].

Changes to the Privacy Policy

Kaya reserves the right to update this privacy policy from time to time to comply with legislation or improve our services. Any changes will be announced on this page and take effect immediately upon publication.

Please review this privacy policy periodically. Your continued use of the platform following any changes constitutes your acceptance of the updated privacy policy.

How Do I Contact Our Support Team?

If you have any questions or wish to raise a complaint regarding the privacy policy, please contact us via:

The kaya support team is ready to assist with any enquiries relating to your personal data and privacy.

You may also visit the FAQ page for further guidance.

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